FAQ

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Do I need C++ to use TrackEdge?

No. TrackEdge is fully compatible with Blueprints. Every analytics feature is available through Blueprint Async Nodes.

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Do I need to initialize TrackEdge?

No. Simply call the Track Event node. TrackEdge automatically initializes itself, identifies the player, and sends your event.

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Does TrackEdge work in packaged games?

Yes. TrackEdge works in both the Unreal Editor and packaged builds.

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Why are my events not appearing?

Check the following:

• Your Project ID and API Key are correct.
• Your internet connection is available.
• The Track Event node is being executed.
• The request completed successfully.

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Why isn't Session Replay working?

Make sure that:

• The current level has a valid Map Set ID and Map ID.
• The map has been captured using the TrackEdge Map Capture tool.
• Automatic Replay is enabled, or you manually started a replay.
• The replay completed successfully before checking the dashboard.

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Why can't I see a Heatmap?

Heatmaps require enough gameplay data before meaningful results can be generated. We recommend collecting approximately 50–100 completed Session Replays before evaluating player movement.

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What's the difference between Automatic Replay and Manual Replay?

Automatic Replay

• Starts automatically when the level begins.
• Ends automatically when the level changes or the session ends.
• Best for recording complete gameplay sessions.

Manual Replay

• Started using the Start Replay Session node.
• Stopped using the End Replay Session node.
• Perfect for recording boss fights, tutorials, puzzles, or other specific gameplay moments.

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What happens when a player changes levels?

If Automatic Replay is enabled:

• The current replay is ended automatically.
• The replay is uploaded.
• A new replay starts for the newly loaded level.

This ensures each level has its own replay session.

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Does TrackEdge automatically collect player information?

Yes.

TrackEdge automatically collects available system information such as:

• Player ID
• Platform
• CPU
• GPU
• RAM
• VRAM
• FPS
• Screen Resolution
• Engine Version
• Build Configuration

You only need to send your custom gameplay events.

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Can I use Blueprint and C++ together?

Absolutely. Blueprint and C++ use the same backend pipeline, so you can freely mix both approaches within the same project.

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Does TrackEdge automatically retry failed requests?

Yes. Temporary network failures are automatically retried to improve reliability. No additional setup is required.

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Join the Community

Need more help or want to connect with other TrackEdge developers?

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